Hoffman Workhorse Protection Program Details
Compare your options and choose the protection level that's right for your business
(Annual Plan)
| Features & Benefits |
Do Nothing
Run until failure
$0
per year
|
DIY Break-Fix
Self-managed reactive repairs
$375–465
per year average
Unpredictable costs
|
Lite
Essential preventive care
$216
per year
$19/month available
|
Essential
Comprehensive protection
$280
per year
$26/month available
|
Premium
Zero downtime guarantee
$470
per year
$49/month available
|
|---|---|---|---|---|---|
| PREVENTIVE MAINTENANCE | |||||
| Annual Consumables Replacement Traps, strainers, gaskets, seals delivered automatically |
✗ | ✗ | ✓ | ✓ | ✓ |
| Biennial Factory Inspection & Refurbishment Complete teardown, testing, and certification every 2 years |
✗ | ✗ | ✗ | ✓ | ✓ |
| Periodic Replacement of Wear Components Heating elements, solenoids, safety valves, thermostats, reset switches, foot pedals |
✗ | ✗ | ✗ | ✓ | ✓ |
| ASME/UL Compliance Documentation & Inspection Support All compliance records maintained and accessible online |
✗ | ✗ | ✓ | ✓ | ✓ |
| EQUIPMENT PERFORMANCE & LIFESPAN | |||||
| Expected Equipment Lifespan Years of reliable operation |
3-5 years Catastrophic failure |
5-8 years Component failures |
8-11 years Extended life |
12-15 years Double typical life |
12-20 years Maximum lifespan |
| Factory Warranty Protection Original manufacturer warranty maintained |
✗ Voided by neglect |
✗ Likely voided |
✓ | ✓ | ✓ |
| DOWNTIME PROTECTION & SUPPORT | |||||
| Average Downtime per Incident Time your equipment is out of service |
Permanent Replace entire unit |
5-7 days Order parts + repair |
2-3 days Hot swap after 12mo |
2-3 days Immediate hot swap |
0 days ✓ Zero downtime |
| Hot Swap Loaner Equipment Immediate replacement unit while yours is serviced |
✗ | ✗ | ✓ After 12 months |
✓ Immediate |
✓ Immediate |
| VIP Technical Support Direct phone access to factory technicians |
✗ | ✗ | ✓ | ✓ | ✓ |
| SHIPPING & LOGISTICS | |||||
| Outbound Shipping (To Hoffman Factory) Cost to send equipment for service |
✗ | ✗ | ✗ | ✗ | ✓ |
| Return Shipping (From Hoffman Factory) Cost to return serviced equipment |
✗ | ✗ | ✗ | ✓ | ✓ |
| Priority Expedited Shipping Fast-tracked service and returns |
✗ | ✗ | ✓ | ✓ | ✓ |
| CONVENIENCE & PEACE OF MIND | |||||
| Exclusive Owner Portal Track service history, schedule appointments, order parts |
✗ | ✗ | ✓ | ✓ | ✓ |
| Service Coordination Required Your time managing repairs and parts |
Extensive Find new supplier |
Significant Every repair |
Minimal Ship for hot swap |
Minimal We schedule service |
None We handle everything |
| Predictable Budget Fixed annual cost vs. surprise repairs |
✗ $15K+ replacement |
✗ $200-1,500/incident |
✓ $19/month |
✓ $26/month |
✓ $49/month |
| LONG-TERM VALUE & INVESTMENT PROTECTION | |||||
| 20-Year Total Cost of Ownership Equipment + maintenance over 20 years |
$21,500-70,400 4-7 replacements |
$16,700-40,600 3-4 units + repairs |
$8,170-10,120 2-3 units + program |
$9,850 1-2 units + program |
$11,300-13,200 1-2 units + program |
| Extended Protection Eligibility Qualify for coverage of older equipment |
✗ | ✗ | ✓ | ✓ | ✓ |
| Price Lock Guarantee Annual prepay locks your rate for 12 months |
✗ | ✗ | ✓ | ✓ | ✓ |
| PAYMENT FLEXIBILITY | |||||
| Monthly Payment Option Spread cost throughout the year |
✗ | ✗ | ✓ | ✓ | ✓ |
| Annual Prepay Discount Save by paying annually vs monthly |
✗ | ✗ | ✓ | ✓ | ✓ |
Ready to Protect Your Investment?
Experience worry-free equipment ownership with Hoffman Workhorse Protection.
24/7 Team Support
Restore your equipment to exact factory specifications with Hoffman-specific protocols—not generic maintenance schedules.
Genuine OEM Parts
Only genuine Hoffman parts that fit perfectly—no aftermarket compromises that compound over time.
Expert Technicians
Technicians who know your equipment inside and out—the same expertise that builds new Hoffmans.
Extended Equipment Life
Protect your investment and extend productive life for decades with a program designed by the same company who made it.
About hofffman protection programs
Factory-Direct Equipment Protection For Every Stage of Ownership.
Whether you're buying new or protecting existing equipment, Hoffman offers comprehensive protection programs designed to maximize your investment and minimize downtime.
Why Enroll In a Hoffman Protection Program?
Preventative Maintenance & Repairs
Regular scheduled maintenance and priority repair service to keep equipment running optimally at all times.
Compliance & Documentation
Complete retention of certification records and repair history for building inspectors, landlords, and regulatory requirements.The material used for roof construction can vary widely
Equipment Performance & Reliability
Guaranteed uptime and performance standards to ensure your steamers operate safely and efficiently when you need them.
Peace of Mind
No unexpected costs, no equipment worries—allowing you to focus on your customers and core business operations.
Have a Question About Our Protection Plans? Our Experts Are Here to Help.
eligible products
Hoffman Protection Programs are available on the JEL 3, EVD and ELG 4 models.
Protection for New and Used Hoffman STeamers
Hoffman Protection Programs For Long Lasting Steamers
Subscribe to our newsletter for exclusive benefits
From repairs to replacements, our expert team provides reliable and comprehensive steamer protection to keep your business running smoothly. Contact us today to learn more about our Workhorse and Legacy programs!
Latest Blogs
Water Quality and Steamer Useful Life
27 October, 2025
Text Start to 570-525-5841
* By texting the number above you agree to receive marketing messages from UnityLab Corp d/b/a Hoffman-NY. Message and data rates apply. Text HELP for assistance. Message frequency may vary. Text STOP to unsubscribe.